GoToMeeting Rated Highest in Nemertes Research Survey of IT Users
0 Comments | Wireless News, Nov 18, 2009
Citrix Online, a division of Citrix Systems, announced that its Citrix GoToMeeting solution was honored with the highest overall score in the Nemertes Research 2009 PilotHouse Web conferencing award program.
Based solely on ratings from nearly 1,400 IT professionals who use conferencing technology, Citrix reported that GoToMeeting outperformed the competition across the board in value and customer service.
Survey respondents cited flexible deployment options and cost savings as key value factors, and intuitiveness and simplicity as technological high points.
The “bang for the buck” of GoToMeeting earned Citrix Online a value score of 4.02 out of 5, the highest of all vendors in the award program.
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Nemertes wrote: “That score was driven primarily by the flexible deployment options and cost. No other Web-conferencing provider offers more service plans… (Customers) can choose from monthly or annual plans, which offer significant cost savings.”
Further, Citrix noted that the solution received a very high score for technology, thanks to its simplicity and intuitiveness. They pointed to GoToMeeting features such as “Meet Now” instant meetings and strong security.
Nemertes reported: “Customers rave about how easy it is to establish a meeting, invite participants, and organize the workspace. These features are especially important because a large majority of Citrix Online customers are small to midsize businesses and many have limited (if any) IT support. This simplicity makes it ideal for non-technical users who may otherwise stay away from online conferencing tools.”
“A majority (76 percent) of survey participants currently use or plan to implement Web conferencing, making this technology a standard part of the communications portfolio in many organizations,” said Katherine Trost, research analyst, Nemertes Research. “Hosted Web conferencing solutions such as GoToMeeting are more popular than in-house-deployed applications due primarily to lower up-front costs and easier support for remote users.”
“These results are especially meaningful for us because they reflect the candid opinions and experiences of customers with many Web conferencing tools to choose from,” said Elizabeth Cholawsky, vice president for products and client services for Citrix Online. “And they demonstrate very convincingly that our competitive differentiators of simplicity, affordability, flexible deployment options and rich functionality are highly valued by sacramento homes customers
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